The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Building Trust in Customer Relationships through Honesty and Reliability
The speakers discuss the importance of honesty and reliability in building trust with customers. They give examples of companies that manipulate wait time numbers and use fudge factors for on-time arrivals, emphasizing the need for transparency in order to establish trust.
Transcript
Play full episode
