24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)
NN/g UX Podcast
Is AI the Future of Productivity?
The main problem is that we don't know how to define human intelligence. It's very difficult to establish some kind of baseline and then apply that to machine systems. The biggest risk is probably the usual over promising and under delivering. With chatbots in particular, you have to choose between making a system with a narrow purpose and controllable output or using a large language model which learns but tends to absorb things you might not want in your product.
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