Is It a Cultural Shift in Knowledge Sharing?

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At NUM, it could be as simple as kudos or Slack message that says, hey, look at this great article. We are looking to shift the undertone and ensure that from leadership to somebody starting at an entry level position is participating in a knowledge cycle. So everybody involved. One knows their role. What are they needing to do to support the knowledge cycle? And once they know their role, do they know what that success looks like? It's striking me already and you can correct me on this. Seems like you're very much taking culture and people centric approach to KM. Would I be right in guessing that?"

Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has supported more than 3,000 employees by building a knowledge base of over 11,000 articles, developing relationships with hundreds of SMEs and stakeholders from across the company, and aligning with training initiatives delivered as integrated experiences across Knowledge and Learning Management Systems.

Taylor is a KCS-Certified Knowledge Management practitioner specializing in implementing and scaling cutting-edge KM programs. She focuses on company-wide solutions that support business outcomes, deliver engaging content experiences, and optimize workflows to enable the participation of diverse audiences in knowledge sharing and learning.

In conversation with Zach, Taylor discusses the opportunities and challenges in implementing a new KM technology within her organization, the benefits of a KM approach that walks the line between people and technology, and where KM does (and should) sit within the enterprise.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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