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India's Original EdTech: The Untold NIIT Story | Rajendra S. Pawar (NIIT)

Founder Thesis

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The Importance of Quality in the Services Business

We realized that processes had to be good it's not a machine we are in the services business. We handpicked and did extensive work in those cities to make sure that they have to take ownership for that city ownership, he says. "All the big cities have youngsters coming from small towns looking for jobs" The program was designed under the ISO process which is national standards but this process documenting your process to the last level of detail.

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