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446: Fred Reichheld - Asking The Right Questions, Loving Your Customers, & Living A Meaningful Life

The Learning Leader Show With Ryan Hawk

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You've Said That You Use a NPS and the Golden Rule

The author uses a n p s and the golden rule to help him choose where to invest. He says he looks for companies that are committed to making people's lives better. The business model also has to make sense, but it comes down to being kind in your dealings with customers or employees. "What i hope this book will do is give people faith that actually exists"

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