Rich Lafferty (PagerDuty)
StaffEng
The Power of Narrative
The power of narrative is huge. It's important, of course, to record some facts in a time line. And this many customers were impacted this is how they are impacted. What really comes with that seniority is comfort with uncertainty and being able to think about risk. So you're right. One of the amazon principles you're talking before is is right a lot.
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