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Episode 80: Processes Built for Profit with Peter Lohmann
Evernest Property Management Show (Formerly 300 to 3,000)
The Importance of Customer Service in Property Management
The Japanese realized that fixing a car on the back end versus stopping the assembly line and fixing it at the moment they realized there's a problem. If your processes are efficient, you should have more time for customer service. We think of it as we spend a lot of time developing our team. And so doing this comes very naturally to me and Spencer because we just have a passion for it.
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