Is There a Better Way to Modify Social Media?

Noah Smith on Twitter has been emphasizing the superiority in social media contexts of community moderation. Jack Dorsey also has made very clear that he thinks now that their problem was they were too opaque and they were trying to do a top down rather than having community moderation. It's that top down thinking you can predict everything belief that just gets you in trouble with all sorts of complex systems whether it's a car or university or a social media platform. I think there's a clearly a flaw here in the idea that you just assume everything will be easy which is why bureaucracies are horrible.