Customer engagement platform, is different than customer ship management. C r m started as like salespeople typing in the notes on their sales conversations enable sales teams to be more effective. B to c is about paying attention and using all that signal for personalization. And so what we are doing is democratizing all o these great data systems and personalization systems,. So that every company will be able to execute with the same level of precision and personalization. That's at the core of what tillio does.
It was great to have Jeff back on the pod! But first, Producer Rachel gives some updates on TWIST Founder Meetups (01:54) and Jason talks a bit about Oculus (14:12). Then, Jeff Lawson from Twilio joins (24:42) to discuss their new mission to build the leading customer engagement platform, the launch of their new product Twilio Engage, lessons from scaling & their big acquisitions, San Francisco and more!