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596: The Six Skills of Proactive Professionals with Chrissy Scivicque

How to Be Awesome at Your Job

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Proactive Customer Service and Anticipating Needs

This chapter emphasizes the importance of proactively anticipating and meeting true needs of customers by going beyond basic information. It discusses examples from Disney University and personal experiences to highlight the impact of proactive customer service in creating moments of magic. The focus is on understanding people's hopes and fears to provide content and interactions that resonate with their emotions.

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