Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee.
Jesse is a proud husband and father of three boys, and a complete nerd at heart.
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Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.
Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!
This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!
In this episode, we explore:
03:20 - Guest Background
06:57 - Technology and automation is the key to solve complex operations
08:16 - Creating guest experience during Covid
10:24 - Challenges in the business
18:04 - Finding a great leader
19:28 - Managing the internal culture
24:27 - Not all things need to be automated
27:34 - Celebrating victories as the founder
31:39 - The biggest impact of Covid
33:58 - Hiring Skillsets vs Mindsets
41:32 - Scaling a large network of professionally managed tech-enabled apartments
43:02 - Managing the quality
48:23 - Connect with the guest
Connecting with the Guest:
Website: https://www.stayfrontdesk.com/
Twitter: https://twitter.com/stayfrontdesk
Facebook: https://www.facebook.com/stayfrontdesk
LinkedIn: https://www.linkedin.com/company/frontdeskinc/
Instagram: https://www.instagram.com/stayfrontdesk/
Slick Talk Website & Socials: https://bit.ly/3uCsm6H
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