The Chronoet

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Dominique and his staff were facing a situation I'm all too familiar with. It's the inevitable fallout on the morning after an overnight success. Dominique: "I don't think there's a need or a desire for me to try to recreate something like the Chronoet" The first step to scale is to renounce your desire to scale, Paul Graham says.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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