Revolutionizing Skills in Warehousing

As part of our informal series on artificial intelligence, Peoples & Things host, Lee Vinsel, talks with Matt Beane, Assistant Professor of Technology Management at the University of California, Santa Barbara, about his book The Skill Code: How to Save Human Ability in the Age of Intelligent Machines (HarperCollins, 2024). 

Beane outlines the fascinating forms of research he did - both his own ethnographic work and reanalyzing the data of other ethnographers - to better understand how automating technologies are being adopted in organizational settings and how such adoption may threaten traditional mentor-mentee relationships through which junior workers learn crucial skills. Beane also discusses ways in which the worst negative skill-learning outcomes may be avoided and his own work trying to create new training systems to improve our current situation.

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