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ArriveCan and the government’s outsourcing problem

The Decibel

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Challenges and Cost Escalation of the ArrivCan App

Exploring the issues surrounding the development and price surge of the ArrivCan app, which began as a tool for travelers to report quarantine plans during the pandemic. The chapter sheds light on the transfer of oversight to the Canada Border Services Agency, budgeting problems, continuous updates, and a $59 million cost hike triggering an auditor general investigation.

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