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3min chapter
How focusing on customer happiness led to success for KnowledgeOwl - Marybeth Alexander
Indie Bites
Transforming Customer Service and Perceptions of Sales
This chapter explores the growing recognition of sales and marketing as vital elements of business success, rather than mere obligations. It underscores the importance of exceptional customer service and employee treatment, while also highlighting the necessity of thorough documentation to enhance customer self-service.
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Discover
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