AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
Focus on Your Customer
Gain Grow Retain
The Importance of Asking Questions About Your Customer
I have talked a lot recently about this concept of three levels that a CSM needs to be good at. One is product, which I think is where everyone focuses. The next level up is business, which is do I understand how my customer makes money? That's at the core, the question that I want somebody to be able to answer. And then there are other things like what are their strategic priorities and stuff that flows out. But if I can kind of answer that fundamental question, I can position myself a lot differently having known that.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode