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Empowered Pharmacy Selection Post-Visit | Otto Sipe, Photon Health

The Business of Pharmacy Podcast™

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Innovating Customer Experience in Pharmacies

The chapter emphasizes the importance of technology and innovation in improving customer experience in the pharmacy industry, especially for independent pharmacies. It discusses challenges related to outdated software and the need for pharmacies to adopt new tools to stay competitive. The conversation also explores potential solutions like using blockchain and AI to streamline processes and enhance patient care.

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