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Freestyle Fridays - AI Vibes, Sameness, and Skill Erosion

The Joe Reis Show

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The Balancing Act of AI: Skill Enhancement vs. Erosion

This chapter explores how AI assistance affects the competencies of customer service agents, revealing that while it helps less skilled workers improve, it may hinder the performance of more experienced professionals. By drawing parallels to the aviation sector, it emphasizes the potential risks of skill erosion due to over-reliance on automation.

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