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CNLP 575 | Horst Schulze Sets the Record Straight on The Origin of "My Pleasure" and Chick-Fil-A, The Secret to Staying Curious, Fit and Contributing at Age 84, and The Power of Not Being Average.

The Carey Nieuwhof Leadership Podcast

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Cleaning and Repairing Everything Saves Money

A hotel room with a normal occupancy of low 70%, over five years has to be done with new. The way we did it, I was lost at eight years. So we saved millions by having the cleanest rooms. However, when we saw the company, they said, what are those four people doing here? What a waste of time. They didn't get the thought and they wasted millions by doing that. 50 some will tell four that 200 and that's hundreds of thousands of them were fired. But because we kept the room so much in order, every real scratch and the furniture was fixed. When they left it was new.

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