Exceeding Expectations: How Exceptional Service Drives Customer Advocacy

How do you get paying customers...before you've even built your product? Time to find out!

In this episode of Exceptional Startups, Tyler sits down with John Andrew Entwistle, Founder and CEO of Wander, the platform that's transforming the vacation-rental space.

Tyler and John Andrew discuss waitlist tactics, how to solve the supply-and-demand problem for marketplace companies, and how to build a great employee culture.

Chapters:

(00:01:40) The Idea For A Efficient Vacation Rental Management Platform

(00:05:42) The Business Growth Strategies at Wander

(00:07:05) Solving The Supply Problem

(00:11:53) Transition to Third-Party Inventory Strategy

(00:20:17) Transaction vs. Subscription Revenue Models in Software

(00:27:48) Visionary Hiring Culture at Wander

(00:29:58) How Exceptional Service Elevates Wander's Customer Experience

Check out Wander: https://www.wander.com/

Check out PELION: https://pelionvp.com/