Julie Shah and Ben Armstrong, MIT //Invisible Machines S1E10
Invisible Machines podcast by UX Magazine
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The Importance of Chatbots in Automation
A lot of companies are using GPT driven chat bots in ways that could be damaging because you can't really predict where it's going to make errors right. You don't really know how it came up with that or how it could be fixed in the future. The task of editing and quality checking the output from these type of probabilistic models is really challenging, says Brigham.
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