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4min chapter
The Art of Upselling and Cross-Selling in Customer Success | Jan Young
Customer Success Talks
The Importance of Trust and Proper Identification in the Selling Process
This chapter explores the significance of establishing trust with customers and the importance of properly identifying their needs in the selling process. It emphasizes the need for understanding and caring about the customer, as well as selling the right product to the right person at the right time.
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