Are You Investing in Additional Talent?

When we do the conversations with team members, we create a targeted and very specific interview protocol that we use. And it's it always provides some kind of illuminating and easily quickly actionable item that makes for greater efficiency, higher level productivity, greater levels of employee satisfaction. In some cases, customer satisfaction, right? Like they'll pinpoint something that we can go back to the team and say, here's a pain point that the employees are hearing from the customer's perspective.