3min chapter

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288: The Green Consumer Paradox

The CX Cast

CHAPTER

Is There a Gap Between Consumers Saying and Consumers Doing?

There is a gap between what consumers say and what they actually do. The point of this article is to try to help reduce that gap by lowering some of the barriers. More firms, for example, are re thinking the loyalty programs in order to make sure it's more broadly about how do i reline my values as a company? This shift in mentality is going to unleash a whole lot of creativity as well, for marketing leaders and for brands over all.

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