Digital HR Leaders with David Green cover image

Rethinking Leadership for the Future of Work (an Interview with Heather McGowan)

Digital HR Leaders with David Green

CHAPTER

The Importance of Empathetic Leadership and Its Impact on Companies

This chapter emphasizes the importance of empathetic leadership for companies, explaining the potential costs of ignoring it such as high turnover rates and a continuous skill gap. It also emphasizes the significance of empathizing with customers to avoid missing the market.

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