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6min chapter
Timed bombs: Israel’s pre-election attack on Iran
Economist Podcasts
AI in Customer Service: Progress and Concerns
This chapter delves into the challenges of customer service, particularly the frustrations of waiting and navigating phone systems. It examines how advancements in artificial intelligence, such as chatbots, are shaping the industry, their potential benefits, and the concerns surrounding human job displacement and reliability.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode