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The Impact of AI, Overcoming Panic, and Building Contingency Plans in Business
The chapter delves into the significance of AI as a sea change, with a personal anecdote from Aparna Saran of Capital One Business about overcoming panic and failure in a new project, emphasizing the necessity of contingency plans. The chapter concludes with a teaser about the aftermath of an emotional email sent by Aparna, leading into the next segment on Capital One Business's Spotlight on Business Leaders following Reed's playbook.