The Essence of Sustained Excellence

Episode 101: Jay Baer – Why You Should Hug Your Haters

I am a huge Jay Baer fan… Having the opportunity to speak with him for this episode was a huge thrill for me.   He has an energy and excitement in his voice that moves people.  He’s also willing to be vulnerable and share details about really tough moments in his life.  You’ll hear it throughout this episode.  I loved having Jay on the show.

Jay Baer is The world’s most inspirational marketing and customer service keynote speaker.

He helps businesspeople fundamentally rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned.  He’s An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000.  He’s also a New York Times best-selling author of five books and

an advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500.

Episode 101: Jay Baer – Why You Should Hug Your Haters

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The Learning Leader Show

“There Is No Such Thing As A Customer Who Is Over-Informed”

In This Episode, You Will Learn:

• Boiling down your skill set, understanding what you’re great at and auditing those behaviors leads to sustained excellence
• The influence of Jim Collins and “Good To Great” on Jay
• The reason for dramatically quitting his job and going at it on his own (heart-breaking story)
• After quitting his job, he called 300 people he knew to prospect for his new business
• Building virtual teams successfully… How it’s done
• Mastering a new skill
• Why you should answer every customer complaint
• Why you shouldn’t set goals
• The importance of coaching… Even if you’re already world class at it
• Why speeches should be tweetable
• How to measure effort
• Being a learning leader means you make it mandatory that the culture is full of continuous improvement

 “The Most Over-Rated Thing In The World Is Praise”

Continue Learning:

• Go To: JayBaer.com
• See why over 193,000 people follow Jay on Twitter: @jaybaer
• Read: Hug Your Haters
• To Follow Me on Twitter: @RyanHawk12

You may also like these episodes:

Episode 001: How To Become A Master Connector W/ Jayson Gaignard From MasterMind Talks

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 082: Dan Pink – The Science of Motivation, Legendary Writer & Ted Talk

Episode 086: Seth Godin – How To Become Indispensable & Build Your Tribe

Did you enjoy the podcast?

If you enjoyed hearing Jay Baer on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

Bio From JayBaer.com

• An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000
• A renowned business strategist
• A popular emcee and event host
• A New York Times best-selling author of five books
• An advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500
• An entrepreneurial success story, having started five multi-million dollar businesses from scratch
• Founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service
• A media brand. Jay’s Convince & Convert Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and executives
• An active venture capitalist and technology advisor, as well as an avid tequila collector
• The world’s most retweeted person by digital marketers
• The world’s #2 most retweeted person by B2B marketers
• A go-to source for the press including NPR, USA Today,Time, Real Simple, CBC
• Host of the popular Social Pros podcast, named the best marketing podcast in the 2015 Content Marketing Awards