The Gap Between Executives and the Teams Doing the Work and Customers

The gap between executives and the teams doing the work and the customers is a big problem, she says. "It's very common for executives to be really out of touch with customers" She adds that there are advantages product people have because they have a direct connection to their customer. 'I don't think we see much of this in executive teams'

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app