Is the Church Hurting You?

I think about how many people I've talked to who said something like, the church hurt me. How do you minister to people who tell that story? It could be the simplest thing, like I called the parish and I got a rude response. Or here's one that breaks my heart, that people say, I left the Catholic church, I stopped going to Mass, and no one noticed. None of my neighbors said, hey, I haven't seen you at Mass for a couple of weeks, so you're okay, you know? So yeah, our own indifference to each other, even cruelty to each other doesn't help.