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Making the Unspoken Ken
"The dialogue that i hope to spark is a dialogue around making the unspoken ken. So much of the conflict that i see in the workplace and misunderstandings are the result of managers expecting their subordinates to be able to read their minds," she says. "What humbling exercise over the course of this research has been to see just how many of these so called unspoken rules start off, for all of us, really as things that we don't know,. But that quickly marf into things that we consider common sense."...