How Can I Trust That You're Going to Not Use That Against Me?

During the pandemic, all those services at companies like EAP and finding benefits were very underutilized because people were scared that they would get dinged by their manager if they admitted to still. I write emails globally to employees reminding them about our EAP program almost every other month. We have confidentiality channels for employees also for complaints. That's another area where employees have not trusted their organizations. The utilization has increased, but it is still not as high as I would expect it.