CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE.
The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence.
From there, they consider:
🤔 What Comes Next? 🤔
Bassett discusses how contact centers will become more predictive, proactive, and AI-led by evolving their data strategies.
⏩ How Can Contact Centers Stay Ahead of the Innovation Curve? ⏩
Innovation is outpacing adoptions. Yet, Bassett highlights how contact centers can keep up.
🟢 Where Can Contact Centers Go to Learn More? 🟢
NiCE Interactions International is the go-to event to learn more. To register, visit: https://www.nice.com/websites/interactions-international
Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #contactcenters #ccaas #nice
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