
How Teams Succeed (with Colin Fisher)
EconTalk
00:00
The Primacy of Team Structure Over Coaching
This chapter explores the significance of team structure in enhancing performance, highlighting that factors like team composition and goal clarity can be more crucial than coaching alone. Through a study of Xerox customer service teams, it illustrates how well-structured teams can succeed with coaching, while poorly structured teams may falter regardless of coaching efforts.
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