2min chapter

Business Processes Simplified Podcast cover image

7-Step System For A World Class Experience - From Profitable Sale To Delivery with Adrian Fadini

Business Processes Simplified Podcast

CHAPTER

The Seven Steps to Building a Better Customer Experience

It's accumulation of all these small things, the seven steps added up to that creates the magic. You need to understand that even when your customers aren't talking to you, the communicating. In our training, we talk about a lot about understanding body language. 55 % of communication comes from body language. Tinalitys about 38% and words areenty seven studyed one by albert mbraham.

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