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Uber's ML Systems (Uber Eats, Customer Support), Declarative Machine Learning - Piero Molino - The Data Scientist Show #064

The Data Scientist Show - Daliana Liu

00:00

How to Measure Customer Satisfaction

The primary metrics to measure is to reduce the time it takes that was initial motivation. And then the secondary metric or like the guardrail is customer satisfaction. So you leverage AB tests to make sure you're not hurting customer experience.

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