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Epic Systems (MyChart)

Acquired

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Navigating Healthcare Tech Relationships

This chapter explores the intricate dynamics of customer relationships in the healthcare technology sector, emphasizing the roles of hospital executives in selecting systems like Epic and Cerner. It delves into the competitive landscape during Kaiser's project rebid, discussing the pivotal decisions made by Epic that influenced their successful negotiation. The narrative highlights Epic's evolution and lessons learned from partnerships, particularly after a significant collaboration with Philips faltered, shaping their future strategies.

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