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Building platforms vs. products & leveraging OODA loops in leadership w/ Oksana Kubushyna #118

The Engineering Leadership Podcast

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How Did You Come Up With That Measurement Process?

I think the complexity of the platform was pretty big in the sense that it was impossible to come up with a unified set of measurements. So for people, we would measure things like your satisfaction and you know, like do you have all your roles failed? Things like that. For product, we would establish a specific set of product measurements. If it's at data center, for example, we like it's going to be like around uptime, availability capacity, things like that. And then player support is just like how many tickets had to wait longer than 24 hours before the answer, you know,Things like that. That is such a tricky balance, but I could see the elegance of

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