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10min chapter
Our Business Growth Is Creating a Major Problem
The EntreLeadership Podcast
Navigating Difficult Customer Interactions
This chapter explores the challenges customer service representatives face when dealing with frustrated clients, especially in the financial sector. It highlights the necessity of empathy, setting boundaries, and maintaining employee morale while advocating for a zero-tolerance policy against abusive behavior.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode