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152. What Great Listeners Actually Do with Jack Zenger (Part 1)
The Greg McKeown Podcast
The Fifth Level of Listening Is Recognizing Emotions
Jack Zenga: When I am in tune really watching, I can notice sometimes micro adjustments in someone's physiology. Sometimes by paying attention I'm able to say, well, let's just go back to something. It seems like there was something else you were saying that had some energy to it. And then the natural segue to the fifth level is that very often it's helpful for those emotions to be just sort of acknowledged. Not always every conversation you have with your partner or your wife does not need to have this level of analysis and interpretation.
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