The Importance of a Great Customer Experience

Not too long ago, Brandon Johnson was virtually unknown to many Chicagoans. Now, he’s the 57th mayor of America’s third-largest city. His path to power, fueled by a markedly progressive campaign, was pretty unusual. Before taking the helm of Chicago, he was a school teacher, union organizer and county commissioner. Johnson, who lives on the West Side, has experienced his share of some of the city’s biggest issues. But perhaps one of his biggest challenges still lies ahead: leading the city amidst the numerous inherited issues including growing public safety concerns, persistent disinvestment and a downtown that’s emptier than before the pandemic. Johnson joins WITHpod to discuss his trajectory, what he envisions for Chicago, how he plans to turn his proposals into results and more.