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FROM THE VAULT - Vision Is a Team Sport
Andy Stanley Leadership Podcast
Do You Really Care About Your Customers?
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The CEO of a hotel chain says there's one question that drives customer satisfaction. He said if you can answer this question the right way, it will increase customer satisfaction and as a result, increase word of mouth advertising. "Do we really care about our customers? That's why I tell preachers and pastors, do you care About Our Customers?" he asks.
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