3min chapter

The Changelog: Software Development, Open Source cover image

Chasing the 9s (Interview)

The Changelog: Software Development, Open Source

CHAPTER

SLOs - Transparency Is a Sales Tactic

It's all about transparency. So we have a few customers that use SLOs and they expose those SLOs to their customers to sell them a higher availability system or higher assurance, rare ability system. But here's the one that's sort of the on-ramp for, you know, the lower level customers are still amazing customers. It's just, this is when we ... We give less nines till we give less assurances to and it's cheaper because it gets you in the door or it gets you using a product or whatever it might be.

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