The North Star Isn't What the Client Wants, Right?

Jay Parini: It's weird and uncomfortable to state what the North Star is. But you kind of have to because you want to be able to measure what you're doing against it. He says sometimes there's no really good answer and you just have to choose the least bad answer or the one that feels like if it's situation the best. "Sometimes disagreeing commit is the right call," he says.