Empathy in AI with Rob Walker - TWiML Talk #248
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
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Empathy in Automation: Balancing Profit and Ethics
This chapter examines how empathy metrics can be integrated into algorithms and tools across industries, emphasizing the struggle between profitability and customer welfare. It highlights the significance of ethical practices, continuous experimentation, and transparency to enhance brand identity and improve customer interactions.
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