Scarf Model - How to Make Organizations More Human by Following the Signs

Marshall: We are constantly scanning our environment for threat. Our brain has much higher threat responses than reward responses, beause it wants to keep us alive. And because of that, sometimes people act a lot differently when you say certain things about changing or about feedback,. Because they merely go into the threat state. So we have programmes that teach people things like the scarf model and how to use it to give better feedback. Other areas that we've sort of driven change in organization wold be diversity equing inclusion. In two thousand 13, we realize that bias awareness programes weren't working. Just teaching people about biases doesn't allow them to fix their biases. You need to give people