What Are the Facts?

I just started reading last week, a non violent communication. I don't if youvever read that book. And hespecifically nails down and talks about this and deconstructs our language of of these exact things. He's like, without your describing a judgment, can you do? Can you tell me what it is that you are frustrated about, without making a judgment about it? It was so much more powerful, because you're able to get past the story that you have in your head about the other person,. ah, and you can just talk about the facts.