How to Dissect a Frustrated Conversation

"It will come down to really well-intentioned people trying their best to add value to whatever process you're doing, but using different tools and not really understanding," he says. "One is going to be destructive, one is not, and it depends on the job." 'I would say, okay, so what kind of conversation? What were you trying to do in the conversation?' she asks her co-host.