How to Adapt to a Rapidly Changing World with Bret Greenstein
HumAIn Podcast
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The Rise of Machine Learning and AI in Customer Service
I find it fascinating how voice to text has been quite solved and used with customer service for many years but more recently now it's almost as if the companies are trying to make predictions for you. You've got people whose jobs are fundamentally changing because of the introduction of technology. They're not the ones who brought the technology into the business. I do think you can have great automated customer service but you have to start digitally thinking and not resisting it. Start thinking how could it be? Amazon wouldn't exist if there wasn't frictionless web commerce which was unthinkable before that. In China every year going back to China on 11-11 is single-states, biggest shopping day on the planet anywhere
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