In this episode of the Shift AI Podcast, Jeff Reihl, Technology Chairman at LexisNexis and former CTO, joins host Boaz Ashkenazy to discuss how one of the world's largest legal information companies executed a dramatic pivot to generative AI. Jeff shares the remarkable story of how LexisNexis transformed their entire 2023 strategy in response to ChatGPT's emergence, leveraging their 160 billion document repository to solve AI hallucination problems that plague the legal profession.
From modernizing mainframe systems written in IBM assembly language to implementing multi-model AI strategies using GPT and Claude, Jeff provides a masterclass in enterprise AI adoption. The conversation explores critical topics including maintaining trust and accuracy in legal AI applications, the evolving role of junior lawyers in an AI-augmented world, and how LexisNexis achieved 300% ROI for their customers while dramatically accelerating their own internal processes. Whether you're leading digital transformation at an established enterprise or simply curious about how AI is reshaping professional services, this episode offers invaluable lessons from the frontlines of the legal AI revolution.
Chapters
[01:40] Jeff's Background and Career Journey
[05:54] LexisNexis, RELX, and the Legal Information Industry
[07:21] The ChatGPT Revolution and Strategic Pivot
[10:17] Solving the Hallucination Problem with RAG
[13:26] Liability, Accountability, and the Role of Legal Professionals
[16:16] ROI Metrics and Customer Adoption
[21:02] Agentic Workflows and Strategic Partnerships
[26:18] The Future of Junior Lawyers and Legal Education
[29:05] The Future of Work and Software Development
[31:33] Framework for AI Integration in Organizations
[34:46] Two Words for the Future: Transformative and Personalized
Connect with Jeff Reihl
https://www.linkedin.com/in/jeffreihl/
Connect with Boaz Ashkenazy
LinkedIn: https://linkedin.com/in/boazashkenazy
Email: info@shiftai.fm
